Carpet Underlay Online Terms and Conditions

Terms & Conditions
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General
Your use of and purchase of products from this site are governed by the terms and conditions set out below, and as set out under copyright, and delivery.
We recommend you also read our Privacy policy.
We may at any time make changes to this site and the details displayed on it (including prices).
Terms and conditions of use
1. Prices and Payment
The prices for goods displayed for sale on this site are as set out on the site, are Carpets Direct (GB) Ltd`s prices and are exclusive of VAT. Delivery is also exclusive (for orders under Ł350.00) and for area`s that can be delivered to via the chosen carriers standard overnight delivery service.Deliveries on premium and surcharged area's will be charged at their normal rate that can be seen at www.carpet-underlay-online.co.uk/delivery.html.Prices and delivery charges displayed are valid and effective only in the United Kingdom and exclude all offshore locations.
Carpets Direct (GB) Ltd cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
Credit and Debit Card Payments
All card payments are processed by Protx and Steamline.We pay them a fee, which is included in the total advertised price,the balance is paid to Carpets Direct (GB) Ltd. The total amount you pay is the same, regardless of the payment method.
2. Your right to cancel your order
You may cancel your order at any stage before the goods are delivered to you.Should you wish to cancel an order that is a special order item or an item that is made to order,then please contact us as there may be a cancellation charge of no more than 20% of the order value.
All carriage charges will be deducted from the refund due to you.
If you wish to cancel your order you please e-mail us at sales@carpetsdirect.karoo.co.uk.
In some cases we may be unable to prevent your order from being despatched to you. In this case we will arrange for your order to be collected at your convenience (see our returns and refunds policy).
3. Our returns and refunds policy
If you are not satisfied with the order you have received from us you may return it to us within 7 days of delivery . We will exchange or refund any unused items returned to us, as sold in their original condition.
Please note that if we arrange the return of non faulty goods to ourselves,then the cost price of the return carriage will be deducted from the refund due to you and less a 20% handling charge.
The minimum charge is Ł30.00 plus vat for returns of over orders.
We follow the law and DTI code of distance selling which can be found at www.dti.gov.uk